Www.sbw.gr is the online store for the sale of toy products through the internet of the individual company Parziali Dim. Ekaterini, Trade of Children’s Toys, with the distinctive title “Serres Brick Workshop” hereinafter referred to as the Company based in Serres, G. Papandreou 17.
We invite you to consult the following terms before visiting our online store.
Make sure that you agree with these terms and conditions because your possible transaction with our store through our website is governed by these terms and your transaction implies the acceptance of the following terms
The Company reserves the right to unilaterally modify or renew the terms and conditions of transactions carried out through the online store. The Company has the obligation to inform users of any modifications and changes through the website of the online store. For completed purchases the change of terms is not valid.
2 INFORMATION PROVIDED & amp; PRODUCTS
The Company is committed to the completeness and validity of the information provided on its website, to the description of the products for sale, to the existence of specific characteristics concerning these products, subject to any technical or typographical errors that have passed the attention of the posted the products on the website or arose unintentionally or for reasons of force majeure.
3 LIMITATION OF LIABILITY
The Company guarantees the consistent and valid information of the final consumers about the non-availability of some products. The Company is not responsible for any technical problems that may occur to users of the website when they attempt to browse the website and are related to the operation or compatibility of the medium with which they attempt to use the website. Also the Company bears no responsibility for acts or omissions of third parties and mainly unauthorized interventions of third parties in products available through the website.
4 INTELLECTUAL RIGHTS
The website www.sbw.gr is the official website of the Company. All content posted by the Company including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the Company and are protected under the relevant provisions of Greek, European law and international conventions or intellectual property of third parties, for which the Company has obtained a license for the operation needs of the online store. It is forbidden to copy, transfer or create a derivative work based on the content of the website or mislead the public about the real owner of the website and the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission, as well as any other use of the content in any convenient way or medium for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder. The names, images, logos, insignia that appear on the online store and the website and describe or define the Company are assets of the Company or third parties respectively, protected by the laws related to trademark protection. Their use in the online store does not automatically mean a license or right to it by third parties.
5 USER RESPONSIBILITY
The customer / user agrees with the terms described herein and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics. It is obliged not to falsify, use for illegal purposes the content of the website in any way contrary to good morals, social and transactional values, protection of minors, sending harmful electronic material (viruses), infringement of personal data or copyrighted products.
7 PERSONAL DATA – PROTECT THEM
While browsing the website www.sbw.gr you may be asked to declare your personal information such as name, surname, profession, email address, tax registration number, home address for the processing of your order, etc. Its sole purpose by Your personal data declaration is the keeping of a transaction file in order to smoothly and trouble-free use of the products and services of the website, the improvement of the services we provide and the operation of the respective service. They may not be used by any third party, with the sole exception of the provision by law to the competent authorities. In any case, an employee or associate of a courier company who has access to your personal data is known in advance and access to it by unauthorized persons is prohibited. Your data is protected in the best possible way with the most modern encryption methods and any disclosure to other companies cooperating with the Company only for the purpose of better service and execution of your order and always under the conditions and guarantees that ensure the avoidance of illegal processing of your personal data.
For any information regarding do not hesitate to contact us with all the convenient ways of communication, such as by phone, by email, by mail or in person at our physical store.
8 RETURN POLICY
The Company, aiming at your excellent and fast service, lists the terms and conditions for the return of defective or non-defective products.
Returns due to incorrect delivery.
In case another product or products from the agreed and ordered are inadvertently delivered, by type, quantity or a property previously agreed with the Company is missing, the customer returns the products to the Company to check and correct the error. In such a case, the costs of returning the products are borne by the Company.
Returns of defective products
Return of products deemed defective upon delivery (DOA) is accepted within seven (7) calendar days of delivery to the customer. The product must not have been damaged and must be accompanied by all the original documents upon delivery (retail receipt, invoice, etc.)
In these cases the product is received and checked to determine the defect reported by the customer. Information and consultation before return is essential for your best service.
In this case and after the defect has been checked and found, it is replaced with a similar new one, or in case of non-availability with another new product of corresponding value, quality and price.
In such a case, the costs of returning the products are borne by the Company.
In case of return of damaged or incomplete products (under the previous conditions for the completeness of the return) the Company has the right to request compensation from the customer, the amount of which is determined by the condition of the products and to proceed unilaterally and without any other total or partial set-off of this claim against the customer.
Return of non-defective products. Right of unjustified withdrawal by the customer
The customer has the right to withdraw from the purchase contract within a period of fourteen (14) calendar days from the date of conclusion of the service contract (if this is agreed with the Company) or from the delivery of the products and even when there are many products in the same order from the delivery of the last product while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made with the following conditions:
This withdrawal is unjustified and without any charge if the item has already been delivered the customer must return the product in the condition exactly where it was received, with all its parts, its original packaging, the accompanying instructions, all in condition delivered. The return of the item is accepted only if the price for the purchase has been paid as well as any amount charged by the company for the shipment of the item to it and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing or electronically and the Company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches the Company.
Following the declaration of withdrawal, the Company is obliged to return the maximum price received within fourteen (14) days from the receipt of the products.
In case of withdrawal Shipping costs are borne by the customer.
In case of return of damaged or defective products, the Company after inspecting the returned product or products has the right to request compensation from the customer, with the amount determined according to the status of the products and to proceed unilaterally and without any other total or partial set-off of this claim against the customer.
Exceptions to withdrawal
There is no withdrawal in the provision of services of the Company, after the full provision of the service, if the execution of the service was done with the prior explicit consent of the customer and the recognition by him that he will lose the right of withdrawal given the nature of the service contract fully executed by the Company.
Non-refundable products such as bulk pieces, mini-figures, products on offer.
Every product sold by the company is accompanied by the warranty of the manufacturer of the product that manufactured the product in the EU, henceforth called supplier. The duration of the warranty is that provided by the product, its special nature, based on the Civil Code, any more specific laws and EU rules.
For any other information, question or problem that arises do not hesitate to contact us.